The end of 2008 and the beginning of 2009 created new challenges for firms. Their capacity to respond to these challenges as an organisation does not depend on size, far from it, but on the determination to grow together, to learn and to share know-how in order to improve performance levels as quickly as possible. More than...

Day One was at the Legal IT Forum 2009 on October 15th in Great Britain, amongst Global Law Firm Managing partners. Olivier Chaduteau released Day One research on LPO (Legal Process Outsourcing).

“Back to strategy!” Professional services firms (auditors, lawyers, investment bankers, consultants, CPAs, notaries…) around the world are now painfully aware that the ones who don’t have a strategy that is clear, legible, consistent, and balanced (both cyclical and counter-cyclical activities) are in a situation of profound...

Will it be a year of living dangerously, or a year of opportunity? One thing is certain –ten months from now, in December 2009, the market will have changed completely. Who will be the winners and losers of the current crisis? What new models, innovations, and proactive approaches will have ferreted out sources of growth at a...

“Back to clients!” should be the rallying cry of all professional service firms. Given the current situation – with financial assets melting away like snow on a hot day at major corporations, financial institutions, and insurance companies –, clients, along with human-resources assets (which we won’t be discussing here) are...

The great problems of operational or functional Directions mostly require the setting up several competences. Whether with the assistance of a "full service" firm, or by cumulating several professional services firms, it is important to grasp the notion that integration within the internal teams of the company is essential....

The merger of professional services firms is a complex process mixing competences, human relations, technology, marks, cultures, values and client strategies. In order to do this, the professional services firm must meet two objectives at the same time: (1) to ensure the success of merger, (2) to continue to ensure customer...

First of all, a foremost principle is essential. The client relationship does not stop at the end of a file or a mission. The relationship with a client in the broad sense must be included/understood in a temporal logic "before, during, after" in order to structure the various actions of development and consumer...

Aimed at professionals (auditors, lawyers, accountants, business bankers, consultants, capital investors, notaries....), in individual liberal profession, as an averaged size firm, or international firm, Olivier Chaduteau’s book, managing partner of Day One, offers tracks of reflexion, methodologies, but also concrete...

Formerly known under the name of Directive Bolkestein, the Directive Services, in its second version, was approved by the European Parliament, after two years of work, in first reading. The previous driving principle, namely the principle of the country of origin, "was removed from the article which carries on the freedom of...