Audit and Benchmark of support function

WHAT HAS TO BE DONE
> Understand firm’s development strategy
> Understand internal and external environment and identify required resources
> Define function’s objectives
> Determine profiles, processes and budgets
> Map the roles and responsibilities of each one in the organization
> Audit actions, teams and budgets in sight of the strategy
> Analyze what should be insourced vs. outsourced
> Audit of the aligning of the function, its budget and the firm strategy

DELIVRABLES
> Function objectives
> Organization recommendation
> Job profiles
> Redefinition of the process
> Budget
> Performance indicators
> Audit report and operational recommendations