Client development / Firm Repositioning

WHAT HAS TO BE DONE
> Conduct a client portfolio analysis (Pareto law, type of assignments, turnover, type of clients…)
> Map clients
> Identify key targets
> Interview strategic clients
> Design and optimize a client dedicated organization
> Improve requests for proposals process
> Create an action plan and plan the development

DELIVERABLES
> Depending on stakes and issues
> Client portfolio analysis
> Client development strategy
> Action plan dedicated to specific identified clients
> Client satisfaction survey
> Client opportunities survey