Members Satisfaction Survey

WHAT HAS TO BE DONE
> Create a steering committee within the association (president and\or board of directors and\or General Secretary)
> Bound the objectives of the study for the association
> Deliver a quantitative study led though a secured website on the Internet
> Analyze the general satisfaction vs. members’ expectations of the actions and the association
> Prioritize results and recommendations
> Define an action plan
> Give the results feedbacks to the members of the association
> Implementation of the recommendations


DELIVERABLES
A customized study packaged on the Internet:
> Daily follow-up of the answer rate answer and management of the reminding
> Study report
> Quantitative Results and statistical sorting (frequency table, cross tabulation)
> Qualitative analysis and verbatims
> Importance / Satisfaction Matrix
> Recommendations and action plan
> Presentation of the results to the members of the association